Frequently Asked Questions

Shaye is a contemporary Indian women’s fashion brand that creates stylish, versatile western wear for everyday life.

We create modern western wear that helps women stand out effortlessly, while staying comfortable and wearable for everyday life.

Shaye was founded by Pooja Kapur with the vision of building a fashion brand focused on modern, versatile clothing for everyday wear.

The brand is designed for women who want effortless style that works across different moments of their day.

Shaye stands out for its focus on versatility and everyday functionality.

1. Designed for multiple occasions - from work to after-hours
2. Easy-to-style pieces that transition from desk to dinner
3. Strong focus on comfort, fit, and practicality
4. In-house design ensures a consistent and refined aesthetic

Shaye helps women build a wardrobe that is adaptable, stylish, and easy to wear.

Shaye focuses on thoughtful design and responsible production.

All styles are designed in-house and manufactured in India, with an emphasis on quality, durability, and creating pieces that can be worn across occasions and over time.

All Shaye clothing is designed in-house and manufactured in India.

We work closely with our production partners to ensure consistent quality, attention to detail, and reliable craftsmanship across all collections.

Shaye designs and sells women's western wear including dresses, tops, shirts, button-downs, trousers, skirts, and co-ord sets. The brand specialises in fashion-forward silhouettes and vibrant styles suited for everyday wear, workwear, and special occasions. All clothing is designed in-house and manufactured in India.

Shaye's clothing is designed to suit the full range of a modern Indian woman's lifestyle — from everyday casual wear and workwear to weekend outings, dates, brunches, and parties. The brand's party wear collection features bold, glamorous looks, while its everyday range focuses on wearable, high-quality pieces that transition easily from day to evening.

Yes. Shaye's collection includes a strong range of pieces well-suited to the modern workplace — tailored shirts, co-ord sets, structured trousers, and polished dresses that balance style with professionalism. The brand's aesthetic is contemporary and versatile, making it a popular choice for Indian working women looking for western workwear with a distinctly stylish edge.

Shaye offers a range of sizes designed to suit diverse body types. Please refer to the size guide on each product page at shaye.co.in for exact measurements and fit guidance, as sizing may vary by style.

Shaye is positioned as a premium contemporary women's fashion brand in India. Prices reflect the brand's commitment to quality fabrics and ethical manufacturing. The collection spans everyday pieces to occasion wear, with pricing to match. Visit shaye.co.in for current pricing across the full range.

You can shop Shaye through multiple channels in India: online at shaye.co.in, on Amazon India, Myntra, and Nykaa Fashion. Shaye also has physical stores in India — the brand opened its first flagship store in 2025 and has since expanded to a second location. Visit our store locator for current addresses.

Yes. Shaye opened its first flagship store in 2025 and currently operates three stores across India, with plans for further expansion. Visit our store locator for the latest locations and opening hours.

Yes. Shaye is available on Myntra, Nykaa Fashion, and Amazon India. For the widest selection and the latest new arrivals, we recommend shopping directly at shaye.co.in.

Yes, Shaye ships across India. Orders can be placed online at shaye.co.in with delivery to most Indian cities and towns. For shipping timelines and details, please visit our shipping information page on the website.

Please visit shaye.co.in or contact our team for the most current information on international shipping availability.

Shaye accepts returns and exchanges on eligible items. Please visit shaye.co.in for the full, up-to-date return policy including timelines, conditions, and how to initiate a return or exchange.

Once your order is dispatched, you will receive a tracking link via email or SMS. You can also log in to your account at shaye.co.in to view your order status at any time.

You can reach our customer support team through the contact form on our website, or by reaching out via Instagram (@shaye.co.in) or Facebook (@ShayeIndia). We're here to help with orders, sizing, returns, and any other queries.

Yes, Shaye collaborates with influencers and content creators who align with the brand's aesthetic and values. If you're interested in partnering with us, please reach out through our contact page with your profile details.

For wholesale, retail, or other business partnership enquiries, please contact the Shaye team directly through our contact page.

Follow us on Instagram at @shaye.co.in and on Facebook at @ShayeIndia. We share new arrivals, styling ideas, and behind-the-scenes content regularly.

You can check the status of your order on My Account.

You will get an email from us with the tracking number when we ship your order. You can also get the tracking number from My Account after the order has shipped.

We use Razorpay, a leading payment gateway.

You will receive an email confirmation from Shaye once your order is successfully placed. The mail will have all the details related to your order.

We usually ship orders within 1 business day.

We offer free shipping on orders above ₹1000.

For orders below ₹1000, a ₹100 shipping charge will apply.

Orders are dispatched through Blue Dart Express.

Usual delivery time is 2-5 working days.

Cash on Delivery is available with a ₹50 COD fee.

Shipping fees and COD fees are non-refundable in case of returns.

The availability of storewide discounts depends on the type of sale or discount we're running. In some cases, discounts are applicable sitewide, while in others, they may be limited to specific categories.

No, You can only use one promo code at a time.

Our Customer Care Team is always happy to hear from you.

Call us on 01204191722 from 9:30 am to 6:00 pm Mon- Sat.

WhatsApp us on 8810436366 from 9:30 am to 6:00 pm Mon- Sat.

Email us on customercare@shaye.co

We love being in touch with our customers and will get back to you as soon as possible but always within 24hrs.

Once the return is approved, the refund will be issued as Store Credit after deducting the shipping charges applicable to your original order. These deductions will be based on the delivery option selected at the time of purchase.

Pick up: We offer pick- up from your address. You need to submit a return request at My Account and we shall arrange for the pick-up. Once we pick up and receive your returned product, we will do a check to see it is in the same condition as when it was shipped.

All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges.

If you wish to exchange your item for an alternate product, we suggest that you return it and re-purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

2. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

3. Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you.

You can submit return request for products purchased from Shaye within 5 days of receiving the product. Please follow these steps -

1. Create a 'Return Request’ after login on My Account. You can see “Return/ Exchange” section of Website. Follow the screens that come up after tapping on the 'Return Request’ section.

2. Click on the “Return/Exchange” option.

3. Select the order which you want to Return. Select the checkbox of Item with quantity, select the reason and mention information.

4. Accept the terms & conditions then click on “Submit Request”. You will receive an email shortly about the return.

5. We offer free pick-up service. Our logistics partner will do the pick- up from your address.

6. Pick-up: Please place the product in a packet ready for pick-up. The product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff. Returns will be issued as Store Credit, which can be used for future purchases.

Please go to My Account to initiate the exchange process. You can submit return request for products purchased from Shaye within 5 days of receiving the product. Please follow these steps -

1. Create a 'Exchange Request’ after login on My Account. You can see “Return/ Exchange” section of Website. Follow the screens that come up after tapping on the ' Exchange Request’ section.

2. Click on the “Return/Exchange” option.

3. Select the order which you want to Exchange. Select the checkbox of Item with quantity, select the reason and mention information.

4. Accept the terms & conditions then click on “Submit Request”. You will receive an email shortly about the Exchange.

5. We offer free pick-up service. Our logistics partner will do the pick- up from your address.

6. Pick-up: Please place the product in a packet ready for pick-up. The product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation.

1. We will pick up the return within 4 - 5 days of your request for return.

2. The return takes about 5 - 7 business days to reach our warehouse.

3. Shipping Fees is payable in the event an item is returned or a refund is requested.

4. Once the returned product is received at our warehouse and passes all the necessary quality checks we will initiate the refund process.

5. Once we have received your product and checked it. We will initiate amount refund as store credit within 7 to 10 working days. The entire return request to refund process will take 15 to 18 days.

6. For every order either cash on delivery or prepaid we will refund the amount only as store credit.

If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same.

If you are returning single products from an order, you need to click on the item which you want to return and we will generate a Return ID for the product and you will receive an e-mail confirmation for the same.

This may have happened, if the item is on Final Sale, Jewellery, Scarves or you returned a used, damaged or original tags are missing on the product. For more details, please call our customer care at 01204191722.

For any defective, damaged, incomplete or wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to customercare@shaye.co and we will investigate the case and reply within 48 hours with a resolution.

We don't accept exchange and return on sale and discounted products

Due to hygiene and safety reasons, jewellery items are not eligible for return or exchange. We recommend reviewing product details carefully before placing your order.

Yes, we offer returns on discounted items, except for items on Final Sale. Return request must be submitted within 5 days of receiving your product and should not have been used or damaged. They must have all original tags.

You can cancel your order before it is shipped by submitting request after login with the help of “Return/Exchange” section. Submit request with additional message.

After it is shipped you will need to follow the return process. To cancel an order please email us at customercare@shaye.co

Yes, you can modify the order yourself after placing an order.
Log into My Account and change it. If you still facing any issue you can reach us on customercare@shaye.co

If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet.

For payments made via Credit Card, Debit Card, Net Banking or Wallets you will receive a refund on your card within 7-10 business days from the time of order cancellation.

We use leading courier companies such as Fedex, Shiprocket and Bluedart for shipments.

1. Cash on Delivery

2. Online Payment (Credit Card, Debit card, Net Banking, UPI, Wallets)

You can be assured that we offer you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card/debit card transaction directly without any information passing through to us – we do not retain your card related information.

If your card is debited by mistake, you need not worry. Please make sure of the following at your end:

1. Please check your bank/credit card account - Has it been debited?

If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

2. If the transaction is successful and the money has been credited to our account, please update us with the transaction number from your card-issuing bank over a call /email and we will initiate the refund within 5 to 7 days of your request; in case you wish to go ahead with the order we will dispatch the same at the earliest.

There is a cap of ₹15,000 on COD orders.

We offer free shipping on orders above ₹1000.

For orders below ₹1000, a ₹100 shipping charge will apply.

Orders are dispatched through Blue Dart Express.

Usual delivery time is 2-5 working days.

Cash on Delivery is available with a ₹50 COD fee.

Shipping fees and COD fees are non-refundable in case of returns.

Please pay the courier person in cash only. We do not accept cheque or DD.

Yes. All prices displayed on shaye.co.in are MRP inclusive of GST, aligned with the updated GST regime effective 22 September 2025.

As per the new GST rules:

1. Products priced below ₹2,500 attract 5% GST (already included in the displayed price).

2. Products priced at ₹2,500 and above attract 18% GST (already included in the displayed price).

You don’t need to calculate or pay anything extra - the price you see on the product page is the final price, inclusive of all applicable taxes.

AIAIO is Shaye’s AI-powered virtual try-on experience. It lets you see how Shaye garments may look on a body similar to yours before you buy. You upload a selfie and share a few measurements, and AIAIO generates a personalised visual preview of the outfit on a body that approximates your shape and size.

It’s a three-step process. First, upload a clear selfie of yourself. Second, enter your basic measurements (height, bust, waist, hips) — or pick the size you usually wear. Third, choose any Shaye garment you’d like to try on. AIAIO does the rest, and your personalised try-on appears in about 20–30 seconds.

Yes, AIAIO is currently free for all Shaye customers as part of your shopping experience. We may introduce premium features in the future, but the core try-on experience will always be free.

No app required. AIAIO works directly in your web browser on shaye.co. We’re working on a mobile app for an even smoother experience, coming soon.

AIAIO uses advanced generative AI to create a personalised image of the garment on a body that matches your size and shape. The AI looks at your selfie to capture your face and skin tone, uses your measurements to select the closest matching body shape from our reference library, and then renders the chosen garment as it would drape on that body type.

Just two things: a clear front-facing selfie (good lighting, no sunglasses or hat), and your basic measurements or your usual Shaye size. The more accurate your measurements, the better the result.

Most try-ons are ready in 20–30 seconds. During high-traffic moments, it may take slightly longer. We’ll always show you a progress indicator so you know what’s happening.

AIAIO is designed around 14 body shapes commonly found in Shaye’s customer base, covering sizes S through XXL across four major shape categories: Pear, Rectangle, Hourglass, and Apple. We’re continuously expanding our shape library to be more inclusive.

Because no two bodies are the same, even at the same size. A “Medium” Pear and a “Medium” Apple wear the same garment very differently. By understanding your specific shape, AIAIO can show you a much more accurate preview of how the garment will actually look on you.

No. AIAIO generates an AI approximation, not a real photograph. The body shown is the AI’s best interpretation of how a body matching your measurements might look — it’s not a recording or capture of your actual body. Use AIAIO as a helpful style preview, not as a definitive representation of your real appearance.

Probably very close, but not exactly. AIAIO is an approximation based on your stated measurements, and real garments may drape slightly differently on your actual body. We recommend using AIAIO to evaluate style, colour, print, and overall silhouette — and then trusting Shaye’s published size chart for fit decisions.

AIAIO uses a library of body shape references rather than recreating your exact body from a single photo — that would require much more information than a selfie can provide, and it would also raise significant privacy concerns. Instead, we match you to the closest body shape in our library and render the garment on that. The result should feel familiar and useful, even if it’s not pixel-perfect.

AIAIO is in beta, and the AI doesn’t always get it right. Common issues include slight changes in your face, body proportions that look off, or unusual fabric drape. We’re continuously training and improving the model. If you see something that doesn’t look right, please tap the “This doesn’t look right” feedback button on the output — your input helps us improve.

AIAIO aims for realistic style preview, not perfect photographic accuracy. For most users, the silhouette, drape, colour, and overall look will closely match how the garment appears in real life. For body shape specifically, AIAIO is most accurate for Indian women in the size and shape ranges we’ve trained on, and less accurate for body types outside that range.

It can happen, and we want to be upfront about it. AIAIO is an AI-generated preview, not a guarantee of exact fit or appearance. Real garments may differ slightly in how they drape, how the colour appears in different lighting, and how the fabric sits on your specific body. If the garment you receive doesn’t match your expectations, Shaye’s standard return and exchange policy applies in full — your AIAIO try-on does not affect your return rights in any way.

Yes. AIAIO is a styling tool to help you explore, not a binding contract. If the garment doesn’t work for you for any reason — including looking different from the try-on — you can return or exchange it under Shaye’s regular return policy. No questions asked, no need to mention AIAIO.

Not at all. AIAIO is an additional feature to help you shop with more confidence. All of Shaye’s existing return, exchange, and refund policies remain exactly the same whether or not you used AIAIO before purchasing. Using AIAIO does not waive any of your rights as a customer.

No — please use both. AIAIO is great for visualising style, colour, print, and overall silhouette. Shaye’s size chart is the definitive guide for fit decisions. We recommend using AIAIO to decide “do I like how this looks?” and the size chart to decide “which size should I order?” Together, they give you the most complete picture before buying.

We’re sorry if that happens. AIAIO works from your stated measurements and our body shape library, which may not perfectly match your actual proportions. Fit is complex — it depends on your exact body, posture, preference for loose vs snug, and the specific garment’s cut. If the fit isn’t right, please return or exchange the garment through Shaye’s normal process. And please also tap “This doesn’t look right” on the AIAIO output so we can improve our accuracy for next time.

That’s our long-term goal, but we’re not there yet and we want to be honest about that. Today, AIAIO is best thought of as a smart preview — it gives you a much better sense of how a garment will look on your body type than a flat catalogue photo can, but it’s not a substitute for physically trying something on. We’re improving every week, and we believe AIAIO will get meaningfully closer to real-life accuracy over time.

Your photo is processed securely to generate your try-on, then either stored briefly for your session or deleted immediately based on your preferences. We never share your photo with third parties, and we never use your photo to train our AI models without your explicit consent.

Yes, at any time. Send an email to customercare@shaye.co with the subject line “Delete my AIAIO data” from the email address linked to your Shaye account. We will aim to complete the deletion within 2–3 business days, and guarantee it will be done within 30 days.

Yes. AIAIO uses encrypted connections, secure cloud storage, and follows India’s Digital Personal Data Protection Act (DPDPA) requirements. We don’t sell or share your personal data with anyone outside the AIAIO and Shaye operations team.

Never without your explicit permission. Your AIAIO outputs belong to you. If we ever want to feature a customer try-on in our marketing — for example, for a customer story or testimonial — we’ll ask you first and respect your decision either way.

AIAIO is designed for personal use only. Please do not upload photos of other people without their explicit consent, and never upload photos of children. If you’d like to suggest an outfit for a friend, share the AIAIO link with them and let them try it themselves.

AIAIO is strictly available only to users aged 18 and above. If you are under 18, you must not use this Service.

You have the right to withdraw your consent at any time, no questions asked. When you withdraw consent, we will stop processing your data for AIAIO, delete your selfies and body measurements from our systems, remove any saved try-on outputs from your account, and stop using any of your data for future improvements. We will aim to complete the deletion within 2–3 business days, and guarantee it will be done within 30 days. Your Shaye shopping account and order history remain completely unaffected — withdrawing AIAIO consent only affects your AIAIO data, nothing else.

Send an email to customercare@shaye.co with the subject line “Withdraw AIAIO Consent” from the email address linked to your Shaye account. We’ll acknowledge your request within 48 hours and aim to complete the deletion within 2–3 business days, with a maximum of 30 days.

Yes. If you change your mind, you can re-consent and start using AIAIO again at any time. You’ll need to upload a new selfie and re-enter your measurements, since your previous data will have been deleted.

Everything AIAIO-specific: your selfie, your body measurements, your saved body shape profile, and any generated try-on images or videos. Your Shaye account, order history, wishlist, and any non-AIAIO data remain completely untouched.

No. Your Shaye shopping experience continues exactly as before. AIAIO is an optional add-on feature. Withdrawing AIAIO consent simply removes the try-on feature from your experience — everything else stays the same.

No. Your AIAIO consent covers data processing by Shaye and AIAIO only. We do not share your consent status, your photos, or your measurements with any third party.

No problem. If you gave consent but never actually used AIAIO, there’s no data to delete. You can email customercare@shaye.co to withdraw consent anyway for peace of mind, or simply leave it — no data is stored until you actively upload a selfie and measurements.

We aim to complete deletion within 2–3 business days of receiving your request. In all cases, deletion will be completed within a maximum of 30 days. You’ll receive a confirmation email once your data has been fully removed.

During our beta period, you can generate up to 10 try-ons per day. Each new garment or garment combination counts as one try-on. Retrying the same garment because the first attempt didn’t look right does not count against your limit — we don’t penalise you for our AI having an off moment.

Just tap “Try Again” and we’ll generate a fresh attempt. Failed generations — where the system couldn’t produce an output at all — are never counted against your daily limit. You only use a try-on when you actually receive a result.

Each AIAIO try-on requires significant computing power to generate. The daily limit helps us keep the service free and fast for everyone. As we scale our infrastructure, we plan to increase or remove these limits.

No. If AIAIO failed to generate your try-on (you saw an error message or apology screen), the retry is free and doesn’t count toward your daily limit. Only successfully delivered try-ons count.

Yes, because each colour variation requires a fresh AI generation. However, trying a different size of the same garment in the same colour does not count as a new try-on, since the garment image is the same — only the body reference changes.

Your limit resets at midnight IST. In the meantime, you can still browse all of your previously generated try-ons, save or share them, and shop on shaye.co as usual. You just won’t be able to generate new ones until the next day.

Very likely yes. As we improve our infrastructure and understand usage patterns better, we plan to increase the limit. Our goal is to make AIAIO as accessible as possible — the current limit is a practical constraint, not a permanent design choice.

A few common reasons: high traffic on our servers, an issue with your photo (too dark, too blurry, multiple people in frame, or no face visible), or a temporary glitch in our AI pipeline. Please try again in a few minutes. If it keeps failing, contact us at customercare@shaye.co and we’ll sort it out.

First, please tap the “This doesn’t look right” feedback button on the output. Your feedback helps us improve. Then, you can try generating it again — sometimes a second attempt produces a better result. If it’s still wrong, contact us at customercare@shaye.co with a description of what looked off.

AIAIO replaces the face in the generated body with a face matched to your selfie, but the AI’s interpretation is not pixel-perfect. The face should look recognisably like you in most cases, but small differences are normal. We’re continuously improving face fidelity.

AIAIO matches you to the closest body shape in our library based on your measurements — it doesn’t recreate your exact body. The result should feel familiar but won’t be a perfect match. If the body shape feels significantly off, double-check that your measurements are accurate, or try a different shape category.

This usually means a temporary connection issue. Refresh the page and try again. If the problem persists, your browser or network may be the issue — try a different browser or switch from WiFi to mobile data (or vice versa).

Yes. Tap the download button below any try-on to save the image or video to your device. You can also share it directly to WhatsApp, Instagram, or other apps from the share button.

Absolutely. Tap “Share” on any AIAIO output to send it via WhatsApp, Instagram, or any other messaging app. The shared file will include a small “AI-generated by AIAIO” watermark so it’s clear the image is an AI preview, not a real photo

The watermark is part of every AIAIO output and cannot be removed. This is to ensure that AI-generated images are always clearly identifiable as such, which protects both you and us from any misunderstanding.

Most current Shaye garments are available for virtual try-on, including kurtis, dresses, tops, blouses, and pant sets. New arrivals are added to AIAIO within 1–2 days of being listed on shaye.co. If you see a garment on the site that doesn’t have a “Try On” button yet, check back soon.

Yes. AIAIO lets you mix tops with bottoms to see complete outfit combinations. Just tap “Try On” on the first item, then “Add to Outfit” on the second, and AIAIO will render both together.

Yes. After your first try-on, tap “Try Another Colour” or “Try Another Size” to see how the variations look on you without re-uploading your photo or measurements.

New garments take 1–2 days to be added to AIAIO after they go live on the main site. If a garment you want isn’t showing up, please contact customercare@shaye.co and we’ll prioritise adding it.

AIAIO is the first virtual try-on of its kind built specifically for Indian women’s bodies, and we’re continuously improving the technology. Some outputs may be inaccurate or unexpected as we refine the AI. Calling it Beta is our way of being honest with you about what to expect — and an invitation for your feedback as we get better.

We’re constantly training our AI on a wider variety of body shapes, garments, and customer feedback. Every time you tap “This looks great” or “This doesn’t look right,” you’re helping us make AIAIO smarter for the next user. We push improvements weekly.

Yes. Our current library covers 14 shapes from S to XXL, and we’re actively expanding to include more sizes, more body types, and better representation across the diversity of Indian women’s bodies.

Absolutely. We love hearing from customers. Email customercare@shaye.co with any suggestions, and we’ll consider them for future updates. Some of our best features came directly from customer ideas.

Not yet. AIAIO is currently focused on women’s fashion, since that’s Shaye’s core customer base. Expanding to other categories is on our roadmap, but no firm timeline yet.

For any questions about AIAIO, email customercare@shaye.co with the subject line “AIAIO Help” and we’ll respond within 24 hours. For general Shaye orders or shipping questions, please use the same email address or the regular Shaye customer support channels.

Visit shaye.co/aiaio for our detailed explainer, or follow @shaye.co.in on Instagram for behind-the-scenes content about how we’re building AIAIO and what’s coming next.

Please do! Share your AIAIO try-ons on social media, tag @shaye.co.in, and use #AIAIO. We feature our favourite customer try-ons in our weekly newsletter (with permission).