How do I check the status of my order?

You can check the status of your order on My Account.

How can I track my order?

You will get an email from us with the tracking number when we ship your order. You can also get the tracking number from My Account after the order has shipped.

Which payment gateway do you use?

We use Razorpay, a leading payment gateway.

How will I know if my order has been placed successfully?

You will receive an email confirmation from Shaye once your order is successfully placed. The mail will have all the details related to your order.

How soon will my order ship?

We usually ship orders within 1 business day.

How much is the Shipping Cost?

We offer free shipping on orders above â‚¹1000. For orders below â‚¹1000, a â‚¹100 shipping charge will apply. Orders are dispatched through Blue Dart Express. Usual delivery time is 2-5 working days. Cash on Delivery is available with a â‚¹50 COD fee. Shipping fees and COD fees are non-refundable in case of returns.

On which item I can avail the storewide discount offer?

The availability of storewide discounts depends on the type of sale or discount we're running. In some cases, discounts are applicable sitewide, while in others, they may be limited to specific categories.

Can I combine promo codes?

No, You can only use one promo code at a time.

How do I get in touch with your Customer Care Team?

Our Customer Care Team is always happy to hear from you. Call us on 01204191722 from 9:30 am to 6:00 pm Mon-Sat. WhatsApp us on 8810436366 from 9:30 am to 6:00 pm Mon-Sat. Email us on customercare@shaye.co

When will the Customer Care Team respond to my query?

We love being in touch with our customers and will get back to you as soon as possible but always within 24hrs.

What is the return policy? How does it work?

Once the return is approved, the refund will be issued as Store Credit after deducting the shipping charges applicable to your original order. Pick up: We offer pick-up from your address. You need to submit a return request at My Account and we shall arrange for the pick-up. Once we pick up and receive your returned product, we will do a check to see it is in the same condition as when it was shipped. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it and re-purchase the new item separately. The following EXCEPTIONS and RULES apply to this Policy: 1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact. 2. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team. 3. Please check the items, type of return/exchange and other related details carefullyâ€”our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you.

How do I return products which are purchased from Shaye?

You can submit return request for products purchased from Shaye within 5 days of receiving the product. Please follow these steps - 1. Create a 'Return Requestâ€™ after login on My Account. You can see â€œReturn/ Exchangeâ€ section of Website. Follow the screens that come up after tapping on the 'Return Requestâ€™ section. 2. Click on the â€œReturn/Exchangeâ€ option. 3. Select the order which you want to Return. Select the checkbox of Item with quantity, select the reason and mention information. 4. Accept the terms & conditions then click on â€œSubmit Requestâ€. You will receive an email shortly about the return. 5. We offer free pick-up service. Our logistics partner will do the pick-up from your address. 6. Pick-up: Please place the product in a packet ready for pick-up. The product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff.

How do I place an exchange request on Shaye?

Please go to My Account to initiate the exchange process. You can submit return request for products purchased from Shaye within 5 days of receiving the product. Please follow these steps - 1. Create a 'Exchange Requestâ€™ after login on My Account. You can see â€œReturn/ Exchangeâ€ section of Website. 2. Click on the 'Exchange Requestâ€™ option. 3. Select the order which you want to Exchange. Select the checkbox of Item with quantity, select the reason and mention information. 4. Accept the terms & conditions then click on â€œSubmit Requestâ€. You will receive an email shortly about the Exchange. 5. We offer free pick-up service. Our logistics partner will do the pick-up from your address. 6. Pick-up: Please place the product in a packet ready for pick-up. The product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation.

How long will it take for me to receive the refund of my returned product?

1. We will pick up the return within 4-5 days of your request for return. 2. The return takes about 5-7 business days to reach our warehouse. 3. Shipping Fees is payable in the event an item is returned or a refund is requested. 4. Once the returned product is received at our warehouse and passes all the necessary quality checks we will initiate the refund process. 5. Once we have received your product and checked it. We will initiate amount refund as store credit within 7 to 10 working days. 6. For every order either cash on delivery or prepaid we will refund the amount only as store credit.

How do I return multiple products from a single order?

If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same.

How do I return a single product when I ordered more than one product in a single order?

If you are returning single products from an order, you need to click on the item which you want to return and we will generate a Return ID for the product and you will receive an e-mail confirmation for the same.

Why has my return request been declined?

This may have happened, if the item is on Final Sale or you returned a used, damaged or original tags are missing on the product. For more details, please call our customer care at 01204191722.

What should I do if I receive a damaged/defective/incomplete/wrong order?

For any defective, damaged, incomplete or wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to customercare@shaye.co and we will investigate the case and reply within 48 hours with a resolution. We don't accept exchange and return on sale and discounted products.

Can I return or exchange jewellery items?

Due to hygiene and safety reasons, jewellery items are not eligible for return or exchange. We recommend reviewing product details carefully before placing your order.

Is refund possible on discounted items?

Yes, we offer returns on discounted items, except for items on Final Sale. Return request must be submitted within 5 days of receiving your product and should not have been used or damaged. They must have all original tags.

Can I cancel my Order?

You can cancel your order before it is shipped by submitting request after login with the help of â€œReturn/Exchangeâ€ section. Submit request with additional message. After it is shipped you will need to follow the return process. To cancel an order please email us at customercare@shaye.co

Can I modify the shipping address of my order after it has been placed?

Yes, you can modify the order yourself after placing an order. Log into My Account and change it. If you still facing any issue you can reach us on customercare@shaye.co

I just cancelled my order. When will I receive my refund?

If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you havenâ€™t paid for the order yet. For payments made via Credit Card, Debit Card, Net Banking or Wallets you will receive a refund on your card within 7-10 business days from the time of order cancellation.

What delivery methods do you use?

We use leading courier companies such as Fedex, Shiprocket and Bluedart for shipments.

What are the payment options available?

1. Cash on Delivery 2. Online Payment (Credit Card, Debit card, Net Banking, UPI, Wallets)

Is it safe to use my credit/debit card on Shaye?

You can be assured that we offer you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card/debit card transaction directly without any information passing through to us â€“ we do not retain your card related information.

What happens to the money deducted from my debit card/credit card/Net Banking/Wallet for an unsuccessful prepaid order?

If your card is debited by mistake, you need not worry. Please make sure of the following at your end: 1. Please check your bank/credit card account - Has it been debited? If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. 2. If the transaction is successful and the money has been credited to our account, please update us with the transaction number from your card-issuing bank over a call /email and we will initiate the refund within 5 to 7 days of your request; in case you wish to go ahead with the order we will dispatch the same at the earliest.

Is there a purchase limit for a COD purchase and how much is the COD charge?

There is a cap of â‚¹10,000 on COD orders. We offer free shipping on orders above â‚¹1000. For orders below â‚¹1000, a â‚¹100 shipping charge will apply. Orders are dispatched through Blue Dart Express. Usual delivery time is 2-5 working days. Cash on Delivery is available with a â‚¹50 COD fee. Shipping fees and COD fees are non-refundable in case of returns.

How do I pay the courier person for COD purchase?

Please pay the courier person in cash only. We do not accept cheque or DD.

Are the prices on shaye.co.in inclusive of GST?

Yes. All prices displayed on shaye.co.in are MRP inclusive of GST, aligned with the updated GST regime effective 22 September 2025. As per the new GST rules: 1. Products priced below â‚¹2,500 attract 5% GST (already included in the displayed price). 2. Products priced at â‚¹2,500 and above attract 18% GST (already included in the displayed price). You donâ€™t need to calculate or pay anything extra - the price you see on the product page is the final price, inclusive of all applicable taxes.

Frequently Asked Questions

Where to Buy Women’s Fashion Online

Where can I buy trendy tops online in India?

You can buy trendy tops online in India from Shaye, offering the latest styles, inclusive sizing, and fast delivery.

What’s the best place to buy printed dresses online?

Shaye is a top choice for printed dresses online with exclusive designs and premium fabrics.

Where do I buy quality women's pants and skirts online?

Shop quality pants and skirts online at Shaye with modern fits and easy returns.

Where can I find stylish co-ord sets online?

Find stylish co-ord sets at Shaye designed for casual, office, and occasion wear.

What’s the best site to buy party wear dresses?

Shaye offers one of the best collections of party wear dresses online with elegant designs.

Where to buy denim for women online in India?

Buy women’s denim online from Shaye for durable fabrics and flattering fits.

Best place to buy women's shirts online?

Shaye is a top destination for women’s shirts, from formal to casual styles.

Where can I shop for plus-size clothing online?

Shop plus-size clothing at Shaye with stylish options up to 5XL.

Best online store for blazers and jackets for women?

Shaye offers premium blazers and jackets suitable for office and casual wear.

Where to buy women's western wear online in India?

Shaye is a leading destination for modern western wear with premium quality and trendy designs.

Brand, Quality & Why Choose Shaye

What are the best western wear brands for women in India?

Shaye is among the best western wear brands with premium quality and inclusive sizing.

How does Shaye compare to other fashion brands?

Shaye stands out with unique prints, quality fabrics, and customer-friendly policies.

Is Shaye a good quality brand?

Yes, Shaye uses high-quality fabrics and durable stitching for long-lasting wear.

Best women's fashion brands in India for casual wear?

Shaye offers breathable, stylish, and affordable casual wear for everyday use.

Where to buy affordable luxury fashion in India?

Shaye provides premium designs at accessible prices, making it ideal for affordable luxury.

Best budget-friendly fashion brands for women in India?

Shaye offers stylish and durable clothing at budget-friendly prices.

Why should I choose Shaye over other brands?

Shaye combines style, quality, affordability, and customer satisfaction.

Is Shaye better than fast fashion brands?

Shaye focuses on quality, fit, and durability compared to typical fast fashion.

Styling Tips, Trends & Product Guide

How to find the perfect fitting top?

Use Shaye’s size guide and reviews to find your perfect fit easily.

What fabrics are best for Indian summer?

Cotton, chiffon, and linen are ideal, and Shaye specializes in breathable summer fabrics.

Best dresses for different body types?

Shaye offers flattering dress styles suitable for all body types.

How to style co-ord sets for office?

Pair Shaye co-ords with blazers or mix pieces for versatile office looks.

What printed dresses are trending?

Floral, geometric, and bold prints are trending, available in Shaye collections.

Best shirts for casual and semi-formal occasions?

Shaye offers both relaxed casual shirts and polished semi-formal styles.

Are Shaye products suitable for office wear?

Yes, Shaye offers a wide range of office-appropriate styles.

Can I wear Shaye outfits for special occasions?

Yes, Shaye offers styles perfect for parties and events.

Are Shaye clothes suitable for Indian weather?

Yes, Shaye designs are tailored for Indian climate conditions.

Does Shaye have new arrivals regularly?

Yes, Shaye updates collections frequently with new trends.

Orders, Shipping & Payments

Where is the best place to order women's clothing online in India?

Shaye is a reliable platform with quality products and fast delivery.

How much does shipping cost from Shaye?

Shaye offers free shipping above ₹1,000 and affordable rates below that.

How long does Shaye take to deliver orders?

Delivery takes 2–5 days with express options available.

Does Shaye offer cash on delivery?

Yes, Shaye provides COD options across India.

Is online shopping safe with Shaye?

Yes, Shaye provides secure payment options and reliable service.

Does Shaye offer discounts or sales?

Yes, Shaye provides seasonal sales and offers.

Returns, Size Guide & Customer Support

How do I know what size to order?

Check Shaye’s size charts and customer reviews for accurate sizing.

What’s Shaye’s return policy?

Shaye offers a 5-day easy return policy with free pickup.

Can I exchange items for different sizes?

Yes, Shaye allows size exchanges with quick reshipping.

What if my order arrives damaged?

Report within 48 hours for replacement or refund.

How do I contact Shaye customer support?

Contact Shaye via WhatsApp, call, or email for assistance.

Are Shaye products true to size?

Most customers find Shaye products true to size with detailed guides.